The Principal Mindset
Granite Bay Tech Concierge was founded on a simple observation: Private institutions and estates face enterprise-level complexity, but rely on consumer-level support.
We are not an IT repair shop. We are a strategic consultancy led by a Principal Engineer with over two decades of experience designing global-scale infrastructure for one of the world’s largest technology companies.
We apply the rigor of high-availability cloud systems to your private environment.
Our Core Tenets
1. Technology Should Be Invisible
A smart home shouldn’t require a manual to operate. A school network shouldn’t require a daily reboot. We design systems that fade into the background, working reliably and silently so you can focus on living and learning.
2. Conflict-Free Consulting
We are vendor-agnostic. We do not accept commissions, kickbacks, or referral fees from hardware vendors or MSPs.
- If we recommend a Ubiquiti network, it’s because it’s the best fit for your home, not because we get a cut of the hardware sale.
- This independence allows us to audit your existing vendors honestly and hold them accountable.
3. Security by Design, Not by Accident
Privacy is not a plugin. It is a fundamental architectural decision. We segregate networks, harden firewalls, and implement “Zero Trust” principles within your home. We treat your family photos and financial data with the same severity as corporate trade secrets.
Leadership
The “Junior Tech” Program
We believe in mentorship. For low-risk, physical installation tasks, we often employ supervised junior technicians—bright, aspiring computer science students from the local community. This allows us to handle simple tasks cost-effectively while fostering the next generation of engineers.