Privacy Policy

Last Updated: January 15, 2026

Granite Bay Tech Concierge LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we look after your personal data when you visit our website (granitebaytech.com) and tells you about your privacy rights.

1. The Data We Collect

We prioritize data minimization. We only collect data that you explicitly provide to us via our secure contact forms.

  • Identity Data: First name, last name.
  • Contact Data: Email address.
  • Inquiry Data: The content of your message and your stated referral source.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system (standard server logs collected by our infrastructure provider, AWS).

2. How We Use Your Data

We will only use your personal data for the purpose for which we collected it:

  • To process and respond to your inquiry.
  • To verify your referral source (as we operate by referral only).
  • To manage our relationship with you once you become a client.

We do not sell, trade, or rent your personal information to third parties.

3. SMS & Mobile Communication Policy

Consent & Opt-In

By providing your mobile phone number through our website contact form, client onboarding, or other voluntary communication methods, you expressly consent to receive SMS messages from Granite Bay Tech Concierge. Message and data rates may apply. Message frequency varies based on your interactions with us.

Collection & Use

We collect your mobile phone number only when you voluntarily provide it to us. We use your phone number exclusively for:

  • Appointment reminders and scheduling confirmations.
  • Urgent service alerts (e.g., system outages or security warnings).
  • Responding to your direct support requests.

No Sharing

We will never share your mobile phone number or SMS opt-in consent with third parties for marketing or promotional purposes. We may share information with service providers solely to deliver SMS messages.

Opt-Out & Help

You can opt out of receiving text messages at any time by replying “STOP” to any message we send. Reply “HELP” for help. After opting out, you will no longer receive further SMS messages from us unless you re-consent.

Data Retention

We retain mobile contact information only as long as necessary to provide services or as required by law.

Text Messaging Data Sharing

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We have put in place appropriate enterprise-grade security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

  • Our website is hosted on secure AWS infrastructure.
  • All data transmission is encrypted via TLS 1.3 (HTTPS).
  • Access to inquiry data is strictly limited to authorized principals of the LLC.

This website may include links to third-party websites (e.g., hardware vendors). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

6. Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA) and CPRA, California residents have specific rights regarding their personal information.

  • Right to Know: You may request details on the specific pieces of personal information we have collected about you.
  • Right to Delete: You may request that we delete any personal information we have collected from you.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at: info@granitebaytech.com

7. Contact Us

Granite Bay Tech Concierge LLC Granite Bay, CA Email: info@granitebaytech.com